Guarantee and warranty
We would like to inform you of an important right you have as a buyer of our products - the right to a two-year warranty on new shoes. We are committed to ensuring that you are well informed and feel confident when purchasing from us.
Under current consumer law, you have the right to the product you purchase from us to be free from defects for a period of two years from the date of purchase. In practice, this means that if you notice any defects in your new shoes within two years of purchase that are not due to normal wear and tear or misuse, you have the right to claim them.
In order to exercise your warranty rights, please keep your proof of purchase, such as a receipt or invoice. If you notice defects in your shoes, please contact our customer service department and we will try to resolve the problem as soon as possible.
Please note that the warranty does not cover damage resulting from normal wear and tear, improper use or failure to follow shoe maintenance instructions. However, if you think you have grounds for a claim, we will be happy to help you.
We want to provide you not only with an exceptional product but also comprehensive care. Therefore, we would like to inform you about our special offer: an additional two-year manufacturer's warranty.
During the first two years after purchasing our shoes, we encourage you to take advantage of our complimentary renovation service. This involves sending us your shoes for professional renovation and maintenance. Our team of specialists will ensure that your footwear returns to a nearly new condition, allowing you to enjoy them for an even longer time.
If you choose to use this unique renovation service, we will provide additional warranty protection for another two years, giving you a full four years of coverage from the date of purchase. Utilizing the renovation service is a condition for receiving the additional warranty.
By opting for the renovation of your shoes within the first two years, you will automatically receive an extra two-year manufacturer's warranty, which covers any potential material or production defects. This means your shoes will be comprehensively protected for four years from the date of purchase.
With this offer, we aim to guarantee not only the highest quality but also long-lasting satisfaction with our products. If you have any questions or would like to take advantage of the renovation service, please contact our customer service department.
Thank you for the trust you have placed in our brand, and we are ready to provide you with all the necessary assistance if needed. We care about our customers' satisfaction and take pride in the quality of our products."