Terms and Conditions

§ 1 General

  1. The online shop on www.hakashoes.com (“SHOP”) is the property of AKARDO S.A. in Wadowice, ul. Dr J. Putka 9, 34-100 Wadowice, entered in the register of enterprises of the National Court Register kept by the Kraków-Śródmieście District Court in Kraków, 12th Commercial Division of the National Court Register, at KRS number: 0000825472, REGON No.: 385384350, NIP No.: 5512643212, with a share capital of PLN 111,111.10, paid up in full.
  2. These Terms of Use are addressed to all Shop users and they lay down the rules of registering and using the Shop account, the rules of electronic booking of the goods available in the Shop (“GOODS”), the rules of placing orders with the Shop and the rules of entering into contracts for the sale of Goods.
  3. The Goods offered in our Shop are new and come from legitimate sources. An invoice is issued for every purchase order. 
  4. The information about the Goods provided by the Shop, such as descriptions or prices, must be treated as invitations to enter into a sales contract within the meaning of Article 71 of the Polish Civil Code, in accordance with the Terms of Use.
  5. The pictures and presentations of the products are intended to show specifically the indicated models of the Goods.
  6. You may only use the Shop if you have read and accept these Terms of Use.
  7. All pictures and descriptions in the Shop are copyrighted. They must not be disseminated, copied, used for commercial purposes or for presentation on any other websites without the Seller’s permission.
  8. The Shop takes any possible technical and organisational measures as required under the applicable laws to protect the personal data of Customers, especially to prevent unauthorised persons from acquiring and modifying any data provided at the moment of registration.

§ 2 Placing orders and entering into sales contracts

  1. Customers may purchase the Goods through the Shop. For that purpose, a Customer should add particular Goods to the cart and then confirm their choice by clicking an appropriate option available on the Shop’s website.
  2. The contract for the sale of goods is entered into between the Shop user (“CUSTOMER”) and AKARDO S.A. in Wadowice.
  3. Until the choice of Goods is confirmed with the “Order and Pay” button, the Customer may change and modify the Goods in the order, as well as the shipping details or the billing details. If the Customer confirms the purchase order by clicking “Order and Pay” button, this means that they accept the obligation to pay the price of the Goods and the shipping costs, of which the Customer is informed directly before the order is confirmed.
  4. Order confirmation by the Customer in accordance with § 2(2) means an offer made by the Customer to AKARDO S.A. to enter into a sales contract consistent with the purchase order and the Terms of Use.
  5. For an order to be processed, the Buyer must properly fill out the purchase form with the details (first and last name, address, email address, phone number) required for proper processing of the transaction.
  6. Any actions taken during and after order processing are communicated to the Customer by email.

§ 3 Prices and payment options

  1. The information about the Goods’ purchase prices provided on the Shop website is binding starting from the moment the Customer receives an email with confirmation of the Customer’s order for selected Goods.
  2. All prices stated in our Shop are gross prices, inclusive of any VAT, customs duties and taxes.
  3. The Seller offers the following payment options:
    – PayU or Tpay,
    – PayPal,
    – payment card.
  4. The Seller reserves the right to change the prices of the Goods in the Shop, to add new Goods for sale, to launch and terminate promotional campaigns on the Shop web pages or to change them in accordance with the Polish Civil Code and other statutes, provided that the changes do not infringe on the rights of the individuals who have signed contracts for the sale of the Goods offered by the Shop before such changes were made or on rights of the individuals eligible for a special offer, in accordance with the terms and conditions of such special offer and during the term thereof.
  5. If the Customer’s delay in making the payment exceeds 2 business days, the Seller has the right to cancel the sales contract.

§ 4 Order processing and shipping

  1. The Seller starts to process the Customer’s order after the conclusion of the contract for the sale of the ordered Goods without undue delay, promptly after receiving the payment for the Goods. 
  2. The shipping method and address should be defined by the Customer in the order form.
  3.  Goods are delivered to the address specified by the Customer in the order. The estimated shipping time is stated in order summary, before the Customer confirms the order.
  4. The shipping cost depends on the selected shipping method and the payment option. The Customer is informed about the shipping cost of specific Goods before placing the order.
  5. The Customer has the right to specify a shipping address that is outside the Republic of Poland subject to the following terms:
  6. – Goods can be shipped to the European Union member states only,
  7. – Goods cannot be shipped outside the European Union member states.

§ 5 Liability for defects (complaints)

  1. AKARDO S.A. is liable for physical or legal defects of the Goods based on Article 556 et seq. of the Polish Civil Code.
  2. Complaints can be filed for any Goods purchased from the Shop subject to the complaint deadlines and terms and conditions laid down in the applicable laws if the Goods have defects that render them inconsistent with the sales contract.
  3. Defects of Goods (complaints) can be reported by email to hello@hakashoes.com or in writing to the Seller’s address stated in § 1.
  4. In the complaint, the Customer should, where possible, specify:
    – a description of the defect, especially its essence;
    – date when the defect was revealed;
    – the Customer’s expectations in connection with the complaint.
  5. Even if any of the above elements is missing in a complaint filed by a Customer who is a consumer, this is not an obstacle to complaint processing. However, submission of complete documentation may speed up the complaint handling process.
  6. If the complaint is deemed unfounded, the Goods will be shipped back along with the relevant opinion.
  7. If the Customer finds that the Goods were damaged in transport, the Customer is advised to prepare a damage report in the presence of the courier.
  8. A Customer who exercises their rights under statutory warranty must deliver the Goods to the Seller’s registered office at the Seller’s expense.

§ 6 Cancellation of the sales contract (return)

  1. A Customer who is a consumer within the meaning of the applicable laws has the right to cancel the sales contract without cause on the terms as described below.
  2. A contract for the sale of Goods can be cancelled not later than 30 days after the day when the Customer came into possession of the Goods or when a third party specified by Customer, other than the carrier, came into possession of the Goods.
  3. To exercise the right to cancel the contract, the Customer must inform the Shop about their decision to cancel the contract in a notice of cancellation (e.g. a letter sent by post or by email) to the Seller’ address specified in § 1.
  4. The Customer may use the form which can be downloaded from the Shop’s web pages. The Customer may also fill out and email a scan of the notice of contract cancellation or any other explicit statement at hello@hakashoes.com.
  5. The refund shall be made to the Customer using the same payment methods that were used by the Customer in the original transaction, unless the Customer explicitly agreed to another solution; in any case, Customers bear no charges in connection with such refund. The Seller may withhold the refund until they receive the Goods back or until the Seller is provided with the proof that the Goods were sent back, whichever happens first.
  6. The Customer shall be liable for any drop in the value of the Goods resulting from them being used otherwise than was necessary to determine their nature, features and functioning.
  7. The direct costs of returning the item are borne by the Customer.

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